Refund policy

Hassle free returns

If you change your mind about a purchase, please contact us within 30 days of receiving your order to request a return.

Eligible change-of-mind returns must be in original, saleable condition, unworn, unused and unwashed, with original packaging where applicable. Original delivery charges are non-refundable, and customers are responsible for return shipping costs.

Please contact us before sending anything back. Unapproved returns may not be processed or accepted.

For full return instructions, please see our Returns & Exchanges page.

Hygiene & Personal-Use Items

For health and hygiene reasons, some products are excluded from our standard change-of-mind returns policy.

Underwear and intimate items

Underwear and other intimate-use products cannot be returned or exchanged for change of mind. This applies regardless of whether the item has been worn or opened. We encourage customers to check our size guide carefully before purchasing. If you have any questions about sizing or fit, please contact us before placing your order.

Feeding and dining products

Feeding and dining products that come into direct contact with food or the mouth cannot be returned or exchanged for change of mind once they have been opened or used. This includes feeding cups, sippy cups, bowls, spoons, forks, knives and other eating utensils.

Unopened and unused feeding and dining products in their original packaging may still be returned within our standard 30-day return period.

These exclusions do not affect your rights under the Consumer Guarantees Act if an item is faulty, damaged or not as described.

Damages, Faults or Incorrect Items

We hope your order arrives in perfect condition, but we know things can occasionally go wrong. If your item arrives damaged, is faulty, or you receive a different product or size from what you ordered, please contact us as soon as possible with your order number and details of the issue.

If the item is faulty, damaged on arrival, we will cover the cost of return shipping and provide a repair, replacement, or refund, in line with the Consumer Guarantees Act 1993. This is separate from, and unaffected by - the change-of-mind return terms above.

Please note: an item not fitting as expected is not considered faulty or incorrect if you received the product and size that you ordered. In that situation, our change-of-mind return conditions apply.

Minor differences resulting from normal manufacturing updates may occur, provided the product still substantially matches its description and intended function.

Exchanges

If you need a different size or product, please contact us first.
For eligible items, the fastest option is usually to return the original item and place a separate order for the replacement once your return has been approved.
Return shipping for change-of-mind or sizing exchanges is at the customer’s cost.

Refunds

Once we’ve received and inspected an approved, eligible return, we’ll notify you whether the refund has been approved.
Approved refunds will be returned to your original payment method. Please allow additional time for your bank or card provider to process the refund.
Original delivery charges are not refundable for change-of-mind returns.